General - FAQs

1. What services does Medlife offer?

Medlife is a holistic healthcare company that home delivers the widest range of medicines through booking online or over the phone. We offer online doctor consultation and sell (OTC) wellness products including herbal products. You can also get lab diagnostic blood tests done by booking for a free home collection.

2. Do I need a valid prescription to buy medicine?

Yes. You will have to upload a valid prescription to buy medicines via the Medlife App. In case you want to buy wellness products such as skin creams, diabetic footwear and so forth, a prescription is not required. Medicines requiring prescription have a small Rx mark against them. In case you have misplaced your prescription, our doctors help you with diagnosis & prescription over a call.

3. What are the acceptable payment modes?

You can buy medicines on Medlife via cash on delivery, card payments (Debit/Credit), Medlife wallet and other payment wallets such as MobiKwik, Paytm, Freecharge, PhonePe and PayPal. In some geographies, we also offer card machines on delivery.

4. Why is my uploaded prescription rejected?

Your prescription could be rejected due to the following reasons.

  1. Values pertaining to dosage not matching with what you have ordered
  2. Prescriptions that have already been stamped for no further usage
  3. If the prescription is more than a year old.
  4. If it contains certain Schedule H drugs that we do not dispense, example sleeping pills.
5. Can I buy medicines with a foreign prescription?

Yes but, Medlife delivers medicines only in India.

6. Will Medlife deliver medicine 24*7?

Medlife delivers medicines on all 7 days of the week. Generally, medicines ordered via the Medlife app will be delivered within 24- 48 hours in metro & Tier 1 towns & they take 5 days for smaller towns. All our deliveries happen between 7 am to 10 pm.

7. How do I know medicine delivered is genuine or authentic?

We have a traditional practice of buying medicines only from authentic sources and have zero levels of tolerance towards substandard quality. Medlife only procures medicines directly from pharmaceutical companies or the company appointed distributors. Our team of medical experts monitor announcements pertaining to banned medicines and thus we do not sell such products. You can be absolutely assured that at Medlife we only sell medicines from authentic sources & we check for expiry before dispensing.

8. Is it good to buy another medicine listed as a substitute?

It is common practice to substitute a brand for another brand of the same medical salt while dispensing only as long as the composition & strength of the salts are an exact match. Substitutions are helpful when a brand you are searching for is out of stock or when the same composition is selling for a lower price by another brand. All Medlife substitution suggestions have been vetted by expert medical practitioners & we take a sign off from a resident doctor when we substitute any brand.

9. How do I change my address with Medlife?

You can change your address by just editing it while check out. You can also change your delivery address by simply calling 1860 1234 1234. You need to do this before your medicine is dispatched.

10. How do I stop Medlife SMS?

All you need to do is to simply send a mail to customercare@medlife.com. You can also call/ Whatsapp us on 8884700000.

11. How do I get a Medlife Franchise?

If you want a tie-up with Medlife, you can take a look at our Medlife Franchise Programme. Call 080 68400161 / +91 7259447952 for more details.

12. Whom do I contact for any queries about my order?

In case you have any queries regarding your order, call 1860 1234 1234 or write to us @ customercare@medlife.com.

13. In how many locations does Medlife give its service?

Currently, Medlife functions in all 29 States and 7 Union territories. We provide services to over 25,000 pin codes across India.

14. Can I save multiple addresses in my account?

Yes, we have a lot of customers placing orders for themselves & their loved ones who live in different cities. You can add up to 20 different locations as place of delivery.

15. How do I reset my password on Medlife App?

It’s simple. Go to the Medlife App and logout. Now re-login but click forgot password. Enter your registered mobile number and you will receive a one-time-password (OTP). Enter OTP and add your new password.

16. If I have received an expired medicine, how do I return it?

Normally Medlife is very strict in dispensing medicines that are at least 3 months away from expiry. But in the unlikely event of a customer receiving an expired product, you can opt for return by calling 1860 1234 1234 and our delivery personnel will come to your door step within 24 hours and collect it. Your package will be verified against the batch number of the medicine we originally sent & if all matching, we will refund the amount.

17. Do you sell refrigerated products?

Yes, we sell refrigerated products and medicines. These are available in limited pincodes of cities we service directly.

18. Does Medlife have offline stores?

Yes. We do have offline stores in the country. Here is a list of offline Stores of medlife (Have link with list)
Amritsar, Punjab Malad, Mumbai - (Google listing) Vashi, Navi Mumbai

19. How can I refer my friends and family to Medlife?

This is Referral!!

20. How to get in touch with Medlife generally?

For general queries message us @ 8884700000 (Whatsapp) and for details regarding your order call 1860 1234 1234 or email customercare@medlife.com.