FAQs - Medlife Lab Tests

1. Can I book my tests online?

Yes. You can book lab tests online by selecting the tests or package that you want & checking out. We have enabled selection of the home sample collection time as well as prepayment through online methods on our app & website.

2. How to book lab test on Medlife website?

It's simple. Here is how you do it:

  1. Go to labs.medlife.com.
  2. Select your test and enter your details. (If you are new to the website, then you need to register with us).
  3. Enter appointment details such as date & time, sample pick up and click “Confirm”.
  4. Enter payment details and your order is placed.
3. Will the samples be collected from home ?

Yes.Our expert phlebotomist will come home and collect your sample and take it back for testing and report generation.

4. How much time do I have to wait to book my tests ?

If you have chosen a slot while booking on the app, your wait time is according to your booking.If you have requested a callback, you will receive a call shortly after you have filled the enquiry form for a lab test and the team will assist you in making a booking at a time slot of your choice & convenience.

5. Is a doctor’s prescription needed to avail the testing service ?

No.You don’t need a doctor’s prescription for booking a lab test at Medlife.

6. How soon will I get reports ?

You will receive your reports within 24 hours by email.You can also choose to get the reports couriered for a nominal charge of Rs. 50 and that may take up to 2 days.

7. I did not receive a soft copy of my lab report.How do I get it ?

We usually send patient reports as soon as it has been verified.However, if you have not received your report, kindly call 7022000900 or email customercare@medlife.com.

8. What if any of my tests are cancelled ?

If your test has been cancelled, call 7022000900 and our health experts will guide you through the process.We usually do not cancel lab tests unless there is a particular test that is not available.

9. How will I get a receipt for the payment made ?

We will send a soft copy of your lab test result via email along with your acknowledgement.

10. How do I download my lab test report ?

Here is how you do it:

  1. Firstly, login to your email that is registered with Medlife.
  2. Click on the email received by Medlife
  3. Click on the download button on the lab test report. (You can also print it for future use)
11. What is the procedure to reschedule or cancel my sample collection ?

If you want to reschedule / cancel your order, you will have to call 7022000900 (24 / 7 *) and our customer care personnel will help you with the same.You can write to us at customercare@medlife.com.

12. What if I am at work.Do you collect samples even at my workplace ?

Medlife's trained phlebotomists can collect samples even from your workplace as we understand that urgent needs can come in at any time. Medlife aims at empowering the patients for timely and accurate diagnosis for themselves. Moreover, this primarily depends on the type of lab test you have opted for.

13. Is there any charge for sample collection ?

No.We do not charge you for sample collection.Instead, it is inclusive in the package you have chosen.

14. Where are Medlife labs located ?

Currently, Medlife labs are situated in 12 + cities along with state - of - the - art labs in Bengaluru, Mumbai, Kolkata and Delhi.

15. What are the health packages that Medlife offers ?

We offer essential packages and programmes for men and women above 40, such as Indian Youth health package, Working employee health package, Vitamin package, Obesity package and hormone health package.We also offer full - body test packages called Medlife Kushal that have a wide range of full - body tests specifically crafted for your budget.

16. Does Medlife Labs have tie - ups with other labs ?

Medlife has tie - ups with white - labelled partner labs(Bioline Labs) to help serve more patients as well as maintain quality reporting throughout India.Apart from white - labelled partnerships, we also give the patients an option to serve from our marketplace partners(Thyrocare) where both Medlife and Thyrocare are present.

17. How do I know that tests from Medlife labs are accurate ?

Medlife labs are enrolled in External and Internal Quality Assurance schemes as per ISO: 15189 guidelines, which help us in benchmarking our samples with peer group and providing precise reports.We emphasise on quality of reporting in the highest regard by getting all your samples reviewed by experienced Pathologists and Biochemists.

18. Are your test samples collected by a Phlebotomist ?

Yes.Your test samples will be collected by our team of expert phlebotomists who have been given medical level training on how to use universally recommended safe ways of collecting lab samples for testing purposes.

19. How can I be sure about the standardized equipment used in tests ?

Medlife uses fully automated instruments with the latest technologies which are USFDA / CE approved.All instruments are validated as per ISO: 15189 guidelines.Also, we make sure that your test sample is verified and the results generated are accurate and authentic.