FAQs - Medicine Order, Delivery & Payment

1. How do I order medicines from Medlife?

Medlife has made ordering medicines fast and all you need to do is to simply follow these three simple steps:

  1. Upload a valid prescription
  2. Search and add medicines OR get a pharmacist to call you back
  3. Confirm order

Don't have prescription?
Don’t worry, all you need to do is to get a consultation from a Medlife doctor.
We also take orders over the phone. Call us on 1860-1234-1234 and our pharmacist will guide you through your order.

2. How is my order processed?

Once you have placed an order, you will receive a confirmation call or SMS from our customer service. Your medicines will be delivered at your doorstep on the delivery time mentioned in your confirmation SMS. We deliver in 24-48 hours in the metros & large towns. In smaller places, we deliver within 5 days. For any order related query, call 1860 1234 1234.

3. Can I order the same medicine for two different people?

Yes. You can order the same medicine for two different people provided you give valid prescriptions for both.

4. Can I add more addresses for two different orders for different locations?

Yes, you can add more addresses for different orders at different locations provided it is within the boundaries of India. Your app can store 20 addresses at a time.

5. Do I have to register on Medlife to order medicine?

Yes. You will have to sign up or register with Medlife in order to buy medicines.

6. How to track the order?

Once you have placed your order you will receive SMS updates on your registered mobile number. In order to know the status of your order call 1860 1234 1234.

7. Can I order medicines without a prescription?

Yes, in case you have misplaced your prescription, our doctors help you with diagnosis & prescription over a call.
OTC products such as wellness products, herbal products, diabetic footwear, copper bottles etc., do not require a prescription and can be ordered without prescription.

8. Can I order medicines from overseas on Medlife?

Yes, you can order your medicine from anywhere in the world but we currently only deliver medicines in India.

9. Whom do I contact for any queries about my order?

In case you have any queries regarding your order call 1860 1234 1234 or write to us.

10. How will the delivery happen?

We have our own delivery personnel who will deliver your order to your doorstep in 20 cities. If your order has to be delivered outside these cities, then we have tie-ups with third-party delivery organisations - E-comm express, Delhivery, Blue Dart & others. We also make sure that cold storage drugs are packed in chilled boxes and transported keeping up with safety regulations in the 20 cities where we deliver ourselves.

11. How are the medicines packaged?

Pharmacists at Medlife package our products in sealed boxes, where clearly you can see if the box has been opened or not. Refrigerated items are packed between ice gel packs to maintain the medicine temperatures in transit. Our packaging methods are in accordance with government norms.

12. If there is a delay in delivery, will someone inform me?

Yes, we will keep you informed by call or SMS in case there is a delay in processing your order.

13. Do you do same day delivery?

Yes. In cities where we operate our warehouses, for orders received in the morning, we are able to deliver by evening.

14. Is there a delivery charge on the medicine you purchase?

We charge you a nominal fee of Rs. 25 for orders that are below Rs. 200 in total value. We offer free delivery on medicine orders above Rs. 200.

15. What are the acceptable payment modes?

You can buy medicines on Medlife via cash on delivery, card payments (Debit/Credit), Medlife wallet and other payment wallets such as MobiKwik, Paytm, Freecharge, PhonePe and PayPal.

16. Are there charges/taxes in addition to the prices shown?

Prices shown are inclusive of taxes. The only additional charge you have to pay is when your order value is below Rs. 200 - tax charge applied is Rs. 25.

17. Is it safe to buy medicines using the Medlife Wallet?

Yes. It is totally safe to buy medicines using your Medlife Wallet. It is secure as the payment details are saved on secured servers.