To place order for your medicines
If you have a prescription, you can upload it to place your first order.Upload Prescription
You can now speak over the phone and place order for your medicines
Call1860 1234 1234
Give a missed call to 7329073290 and get an SMS with link to download the app
Order on the go using our interactive app
Order and track your medicines in 3 simple steps
Normal delivery charges shall apply for orders below INR 200
Fastest delivery within 24 to 48 Hours
Assured discounts on all orders. Current discount of 20 % on first order and all subsequent orders.
Medicines dispensed by qualified Pharmacists and delivered by highly trained delivery agents in a tamper proof aesthetically designed reusable box.
You upload the
We collect the prescription from your address (mandatory)
We deliver medicines along with your
Medlife.com is an innovative healthcare technology company which aims to be pioneers in healthcare hub that brings all stakeholders on a single platform, which in turn will enable our esteemed customers to experience what smooth and seamless healthcare service really feels like. We at Medlife have managed to carve a niche for ourselves as one of the leading healthcare service providers on the basis of our technological and domain expertise. Our ultimate goal is to ensure that healthcare is delivered in a simple, affordable and accessible manner.
*offers may vary from time to time, please call us at 1860 1234 1234 or WhatsApp 8884700000 for current offers.
Yes, your well-being is our top priority. It is of vital importance to have a valid prescription in order to purchase medicines online from Medlife.com.
The need for a valid and doctor’s original prescription while purchasing medicines online is a statutory requirement. In case you want to purchase medication that falls under the category of Schedule X drugs, you will have to submit two copies of the doctor’s prescription. One copy will be retained with us for our records while the other shall be returned after being marked as ‘dispensed’, as required under applicable laws.
The original prescriptions shall be returned to you at the time of delivery of your order and the same shall be marked as ‘dispensed’.
While we endeavour to deliver the products as per customer convenience, our standard delivery timings are 08:00 Hours to 20:00 Hours on all working days, except for Sunday and Public Holidays. However, this is subject to availability of medicines. For more information, please call our customer care: 1860 1234 1234 or WhatsApp 8884700000.
At present, our medicine delivery services are available most of the cities and locations in India. Check this page for complete list: Online Pharmacy Availability
Yes, all our medications are procured from reputed and authentic brands. The medicines are regularly checked to ensure the best quality. Our updated system keeps a constant vigilance on banned or substandard medications in order to keep our inventory stocked with the best and high-quality of medicines.
You can reach our customer care desk at 1860 1234 1234 or WhatsApp 8884700000 for resolving any issues. You can also reach out by writing to us or WhatsApp 8884700000.
After your order has been received by us, a customer care executive will call you for order confirmation before initiating arrangements to collect the doctor’s prescription from a location convenient to you. The order will then be processed by one of our registered pharmacists post which it shall be delivered to the location provided by you at the scheduled time communicated to you.
For all orders, a valid prescription by a registered physician is necessary; however, we will proceed with the delivery of your order in cases where a prescription is not necessary for the medications ordered.
A limit of five prescriptions per order is permitted. However, if there are multiple patients then it is recommended that you place the orders separately.
Yes, you will receive constant updates via SMS on your registered phone number that is provided at the time of placing the order. To enquire about the current status of the order, you may also contact customer care at 1860 1234 1234 or WhatsApp 8884700000.
Yes. To schedule medicine delivery at your desired time, you need to inform the customer care executive at the time of confirming your order about the convenient time for the delivery of your order.
At the time of the delivery, you will be asked to verify the contents of the order and confirm if the products match your order requirements. Should an unlikely situation ever arise where a product is missing from the order, we request you to immediately notify the delivery person right away or call customer care to resolve the issue.
The orders will be delivered as per the scheduled time communicated at the time of acceptance and confirmation of the order. Usually, the delivery time ranges between 24-48 hours*.
* All deliveries are subject to availability of stock and submission of valid original prescription
* Except where the required stocks are not available with Medlife, Mysore, Belgaum, Davanagere, Dharwad, Hubli, Tumkur, Shivamogga, city pincodes and on Sundays (for orders placed after 12 noon on Saturdays)
Yes, you can reschedule the order delivery by contacting customer care at 1860 1234 1234 or WhatsApp 8884700000.
If you are not present during the delivery time, the delivery team will call you on the phone number provided at the time of placing the order and schedule a new time and date should the need arise.
Currently Medlife's online pharmacy is available in most of the places in India. For complete list of delivery locations check this page. We will be starting our services in other cities soon.
There are multiple payment options available to choose from. The same are mentioned hereunder:
You will be charged a nominal fee of INR 25 (including applicable taxes) for orders with the total value less than INR 200. An invoice will be provided to you detailing the same. Delivery charges are not refundable in case of return of all or any part of your ordered products.
The total bill amount shall be intimated to you via SMS once your order is completely packed and ready for delivery. The final order amount is calculated depending on the stock available and the batch numbers of the medicines. The price of the medicine may vary depending on its manufacturing batch. The bill will be calculated based on the price of the batch that is currently available.
Yes, you can cancel your order. To cancel the order, you can login to the Medlife.com app and click on the order that you wish to cancel and click on the cancel option provided there or you can call our customer care team at 1860 1234 1234 or WhatsApp 8884700000.
We at Medlife offer you a 30-days return policy, should you feel the need to return the order. You can place the return request within 30 days, starting from the date of delivery of the order. However, the return requests are conditional. To get a better idea, kindly go through Medlife’s Return Policy.
The procedure to place the return request (within 30 days of delivery of the order) is as follows:
The Refund procedure is based on issuing the refunds to the method of payment that was used at the time of purchase excluding the COD (Cash on Delivery) option. The timeline for various modes of payment has been provided below:
|Mode of Payment||Mode of Refund||Time frame|
|Credit cards / Debit Cards||Credit cards/debit Cards||5-7 business days*|
|Net Banking||Net Banking Account (Credited to Bank Account)||5-7 business days*|
|Cash on Delivery||NEFT to Bank Account||3-5 business days*|
|E-Wallets||E-Wallets||3-5 business days|
* The Refund time frame is dependent on the bank turnaround time and also the guidelines set by the RBI, which can vary with time. The business days connotes the working days for the Medlife corporate offices.
For orders that were paid using the option of COD, the refund will be made to your concerned bank account through the National Electronic Funds Transfer (NEFT) mode. We need the following details from you in order to issue the refund -
Important: It is not within the purview of Medlife’s policies to allow refunds to be issued to any third-party account. The name given on your Medlife profile needs to be the same as the name of the person holding the account in the bank. If the initial payments were made through a third party account then the refund will also be issued to the very same. NEFT refunds will usually be issued within three working days and will be credited to your account within another two-three working days. Medlife will not be responsible for any delays in refunds that are caused due to reasons pertaining to third-party affiliates (this includes the bank), the customer not providing the information on time, technical glitches or for reasons beyond Medlife’s control.
For currently running offers and promotional codes refer this Medlife coupon codes page.
A coupon code or a promo code is a bonus discount that is applicable in addition to the already existing discounts. These can be redeemed by the user on selected items that are listed and available for purchase on Medlife.
No. The number of coupons per purchase is limited to one.
Most coupons from Medlife can only be used once. However, if an order is cancelled by Medlife due to the unavailability of medicines or some other reason, you can reuse the promo code.
An error message might crop up when the coupon code has become invalid. It can also occur due to the following reasons:
Should you face any trouble at the time of using the coupon code, please feel free to seek assistance by writing to us or calling our customer care team @ 1860 1234 1234 or WhatsApp 8884700000.
E-cash points shall be credited to the Users account on or before 15 days from the date of successful delivery of the order eligible for the E-cash points provided such order is not cancelled or returned at a later date.
Medlife shall run promotional offers from time to time, under which selected coupon code shall be eligible for E-cash points. The orders that shall be placed using the said coupon codes shall be eligible to receive E-cash points.
Depending on the promotional offer and the order value, the E-cash points shall be calculated. Thus the number of E-cash point shall vary based on the promotional code used and order value.
The E-cash points to a maximum of 5% of the order value will be automatically redeemed on the User’s next order with Medlife.com within such time as Medlife may deem fit.
E-cash points are valid for a period of 30 days from the date of their being credited to the User’s account and are non-transferable, non-saleable, non-exchangeable and can only be redeemed on next purchase with Medlife.com.
Yes, all E-cash points are subject to following additional terms and conditions:
Medlife reserves the right to discontinue the offer at any time and/or change, amend, extend, withdraw and/or alter any of the terms and conditions at any time without prior notice/intimation or giving any reason and it is the sole responsibility of the User to keep themselves up to date about any such changes.
All disputes with regard to any dispute relating to the E-cash points shall be subject to the exclusive jurisdiction of the competent courts located at the registered office of Medlife.
Medlife International Private Limited (Medlife.com)
Room No. 101A, First Floor, Zubaida Complex,
Exhibition Road, Patna, Bihar – 800 001.
Phone No. 080-25503559
CIN No. U24230BR2014PTC023149.
Medlife International Private Limited
5th Floor, Tower D, IBC Knowledge Park,
4/1, Bannerghatta main Road,
Bangalore, Karnataka – 560029
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